Frequently Asked Questions

We'd love it if you could book at least 6 weeks out – this helps you book your preferred date. But of course we do our best with all last minute requests too!

While other services may convince you that it's better for you to have the edited photos only, We know you like to have them all, That's why receiving all original photos in .JPG format is included in all Packages.

Even receiving RAW format files is possible with extra fee.

You will receive an Email with all original photos + Edited Photos in max. 5 days.

After your payment is processed, you can chat immediately with your photographer to coordinate photoshoot details like meeting time, places and Ideas.

We have no control over weather conditions. TFS photo shoots may be conducted at all times of the year, rain or shine. The Photographer may, at his or her discretion, vary the photoshoot location in order to better capture your photos taking the weather into account. If you are unwilling to accommodate an alternate location that was offered by your photographer due to the weather forecast, then there is no refund. If the weather is hazardous or absolutely unworkable, we consider refunds on a case-by-case basis.

Basically, you can wear anything you're comfortable in and we believe that you'll look great.
Please consider the weather condition in the cities to which you're travelling, and that we do not provide makeup or hairdo.

With some notice this is not a problem. We must admit, we’re pretty open about our cancellation policy - the photographers on our network are very skilled at what they do and their time is their income, so when a job cancels we need to respect this.

Reschedule Requests: we’ll always do our best with any of these up to a week before the shoot (but unfortunately we can’t guarantee any change – it will depend on photographer’s availability)

Cancellations – Full refund if we receive a cancellation request more than 4 weeks from the photoshoot date.

There is no refund for any cancellations made within 30 days of the shoot date.

Same-day shoots are not guaranteed. If you book a shoot and then immediately cancel a shoot all within 24 hours, we will refund 40%.

Remember a good Travel Insurance Policy will cover cancellations for travel-based tours and bookings – so if you do need to cancel within 4 weeks of your shoot date, make sure you check your insurance policy.